Terms & Conditions

Tourist (Volunteer) Services Agreement

This is a legally binding contract which sets forth all the terms and conditions of your agreement with Real India Experience Tours (Rex Tours) which is a registered business as Tour Operator in India. Please verify and affirm that you accept and agree to be bound by all its terms and information:

The term 'Agreement' means between you and Real India Experience Tours.

The 'Applicant' is the person 'You' & 'Your' as a 'Tourist'.

Sankalp Volunteer Society (Sankalp Volunteer) is a registered non-profit and its projects/programs are promoted and funded by Real India Experience Tours.
Please note that you do not pay to Sankalp Volunteer Society for anything and Sankalp Volunteer Society will not part of any kind for financial dispute with Real India Experience Tours. In general terms, you may be able to work as volunteer with Sankalp Volunteer Society 100% free if your main purpose in visiting India is tourism, and any voluntary work remains incidental to this.
www.volunteersindia.org is managed / operated / owned by Real India Experience Tours.

Please note that your booking is accepted on the understanding that you come on the program at your own risk. It is not possible for us to be responsible for the actions or omissions of those involved in your program over which we have no direct control, transport undertakings and others. Equally we are not responsible for loss or expense due to war, riots, strikes, terrorist activities, natural disasters, or bankruptcies (or similar) of unconnected third parties. Real India Experience Tours is not liable for any injury, damage, loss, accident, delay, or other irregularity which may be caused by defect of any vehicle or other equipment, other than its own, or the negligence or default of any company or person engaged in carrying out or performing any of the services involved, other than our own staff.

Please note that all services and accommodation are subject to the laws of the country in which they are provided. Real India Experience Tours reserves the right to make changes in the agreed itinerary whenever, in their sole judgement, conditions warrant, or if they deem it necessary for the comfort, convenience, or safety of the volunteer/tourist. Real India Experience Tours also reserves the right to withdraw without penalty any program announced.

Please note that Real India Experience Tours reserves the right to decline to accept any person as a volunteer/tourist, or to require any participant to withdraw at any time, when such action is determined by the appropriate Real India Experience Tours staff representative to be in the best interests of the health, safety, and general welfare of the program or of the individual participant.

Dates, schedules, program details and cost are given in good faith, based on information available and in force at the time they are given and are subject to change and revision in the event of a change of circumstances.

Some courses, treks, weekend tour & travel and other activities are provided by independent third parties. You should note that Real India Experience Tours can arrange bookings for these courses, treks and other activities on your behalf but are not appointed agents or representatives of these third parties and cannot accept liability for them or their activities.

The following terms and conditions and information will form an agreement between you and Rex Tours making an application for a volunteer program means you are agreeing and acknowledging to what is stated below. You would agree to the following terms:


Application Fee Validity:
The application fees $250 is valid up to 2 years from the date of application submission. It means; if you are unable to join the program after deposit then your deposit $250 is safe with us and you can re-apply within next 2 years from the date of application submission.
Please note that the fee will not be transferrable in any circumstances.

Non-refund of application fee:
Company incurs lots of expenditure in order to provide placement to the volunteer/tourist, the application fee is non-refundable to the volunteer/tourist under any natural/unnatural circumstances.
Refund of program fees:
[Cancellation of program by volunteer/tourist]
If any volunteer/tourist cancels the allotted program after making payment of program fee; the cancellation charges depends on how far in advance of your originally preferred program starting date we have been informed in writing:
Notice of 30 day or more - 50% of the program fee
Notice of within 29 to 15 days - 25% of the program fee
Notice of within 14 to 7 day - 10% of the program fee
Notice of less than 7 days - No refund
The above cancellation charges apply whether an application is made more than 30 days before the proposed departure date or less than 30 days before the proposed departure date. Deposits paid in relation to departures not more than 30 days ahead are non-refundable.
[Cancellations after project starting by volunteer/tourist]
Under any circumstances the total program fee will not be refunded to the volunteer/tourist. Also, if the volunteer/tourist once reached at project destination to do sign up program and if he/she expresses anytime his/her inability to continue the program, no portion amount of program fee will be refunded.

[Cancellation by the company & Refund]
In case Real India Experience Tours cancels the program due to unavoidable and unforeseen circumstances, will refund the 100% application/program fee excluding14% service tax plus bank charges. But Real India Experience Tours will not pay for any kind of flight / transportation / hotel and will not do any arrangements.

Payment of refunds:
Company will make payment of the applicable refundable amount to the client within 100 (one hundred) days of confirmation of cancellation.

By agreeing to the terms and conditions you agree that Company can use your photos and written feedback while at the project to post on its web site. Company might use such material for marketing/promotion in form of brochure/emails/ or on its website. Company also use photos and material from our partners and affiliations abroad and in India and is not responsible for any claim arising out of those material/photos/contents. The use of such photos and material can also be done on any other domains owned by Company.

We will be flexible, helpful and friendly - in particular, we will try to help you with your work if you're trying hard, but still getting into difficulties. Nevertheless, formal complaints procedures (by you) and disciplinary procedures (by us) are necessary.

Every reasonable effort will be made to resolve any disciplinary matter before it becomes serious. However, we reserve the right to take appropriate action in the event of behaviour which would reasonably be expected to give offence to host, pupils, project managers or work colleagues. This includes behaviour such as serious rowdiness or drunkenness, disobey of the set rule & regulations of the company/organization, failure to turn up to work, leaving work without any adequate reason, or in the event of an unreasonable inability, from whatever cause, to do the work expected. It would be at the discretion of Real India Experience Tours to suspend you from your work during any disciplinary process. You are under the authority of Real India Experience Tours throughout the period of the project placement.

Company will end this agreement with you and you have to leave the program/accommodation on that very same day without notice, in case of following occurrences:
If we find that you are engaged in any illegal activities or convicted in any criminal activities before or during the program period.
If it is believed that any of your action or behaviour is threatening or unacceptable to the society or anyone involved with the project based on the judgment of the project staff and/or program coordinator/supervisor of company and associate organization.
Any information provided by you to company at the time of enrolment is found to be incorrect.
If it is found that you are using drugs or intoxicating material during course of the program.
If you are found to be engaged in sexual behaviour while your stay in the volunteer house/host family.
If you indulge in sullying the image and making propaganda against the company and associate organization.
In case the agreement is terminated due to volunteers'/tourist's involvement in any of the above activities, he/they will not be entitled to any refund from Company.

User expressly agrees that use of Company is at user's sole risk. Neither Company, its affiliates nor any of their respective employees, agents, third party content providers or licensors warrant that Company will be uninterrupted or error free; nor do they make any warranty as to the results that may be obtained from use of Company, or as to the accuracy, reliability or content of any information, service, or merchandise provided through Company.

Company is providing on an "as is" basis without warranties of any kind, either express or implied, including, but not limited to, warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are implied by and incapable of exclusion, restriction or modification under the laws applicable to this agreement.

In no event will Company, or any person or entity involved in creating, producing or distributing Company or the Company software/content, be liable for any damages, including, without limitation, direct, indirect, incidental, special, consequential or punitive damages arising out of the use of or inability to use Company. User hereby acknowledges that the provisions of this section shall apply to all content on Company.

In addition to the terms set forth above, neither Company, nor its affiliates, information providers or content partners shall be liable regardless of the cause or duration, for any errors, inaccuracies, omissions, or other defects in, or unseemliness or unauthenticated of, the information contained within Company or for any delay or interruption in the transmission thereof to the user, or for any claims or losses arising therefore or occasioned thereby. None of the foregoing parties shall be liable for any third-party claims or losses of any nature, including, but not limited to, lost profits, punitive or consequential damages. Neither Real India Experience Tours nor its affiliates, information or content providers warrant or guarantee the timeliness, sequence, accuracy or completeness of this information. Additionally, there are no warranties as to the results obtained from the use of the information.

This Privacy Policy governs the manner in which Real India Experience Tours collects, uses, maintain and discloses information collected from users (each, a "User") of the VOLUNTEERSINDIA.ORG website ("Site"). This privacy policy applies to the Site and all products and services offered by Real India Experience Tours.

Personal identification information:
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, social security number. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information:
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies:
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information:
Real India Experience Tours may collect and use Users personal information for the following purposes:
To improve customer service - Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience - We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site - We may use feedback you provide to improve our products and services.
To process payments - We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To share your information with third parties - We may share or sell information with third parties for marketing or other purposes.
To run a promotion, contest, survey or other Site feature.
To send Users information - they agreed to receive about topics we think will be of interest to them.
To send periodic emails - We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information:
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Third party websites:
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy:
Real India Experience Tours has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Real India Experience Tours of 16, Sikar Rd, Vijay Bari, Dahar Ka Balaji, Jaipur, India and you, the applicant, are the sole parties to the contract for the provision of your volunteer placement. The proper law of the contract between us is the law of India. The courts of the Jaipur, INDIA shall have exclusive jurisdiction to settle any dispute which may arise out of or in connection with the contract.