Tourist (Volunteer) Services Agreement
This is a legally binding contract which sets forth all the
terms and conditions of your agreement with Real India
Experience Tours (Rex Tours) which is a registered business
as Tour Operator in India. Please verify and affirm that you
accept and agree to be bound by all its terms and
The term 'Agreement' means between you and Real India
The 'Applicant' is the person 'You' & 'Your' as a 'Tourist'.
Sankalp Volunteer Society (Sankalp Volunteer) is a
registered non-profit and its projects/programs are promoted
and funded by Real India Experience Tours.
Please note that you do not pay to Sankalp Volunteer Society
for anything and Sankalp Volunteer Society will not part of
any kind for financial dispute with Real India Experience
Tours. In general terms, you may be able to work as
volunteer with Sankalp Volunteer Society 100% free if your
main purpose in visiting India is tourism, and any voluntary
work remains incidental to this.
www.volunteersindia.org is managed / operated / owned by
Real India Experience Tours.
Please note that your booking is accepted on the
understanding that you come on the program at your own risk.
It is not possible for us to be responsible for the actions
or omissions of those involved in your program over which we
have no direct control, transport undertakings and others.
Equally we are not responsible for loss or expense due to
war, riots, strikes, terrorist activities, natural
disasters, or bankruptcies (or similar) of unconnected third
parties. Real India Experience Tours is not liable for any
injury, damage, loss, accident, delay, or other irregularity
which may be caused by defect of any vehicle or other
equipment, other than its own, or the negligence or default
of any company or person engaged in carrying out or
performing any of the services involved, other than our own
Please note that all services and accommodation are subject
to the laws of the country in which they are provided. Real
India Experience Tours reserves the right to make changes in
the agreed itinerary whenever, in their sole judgement,
conditions warrant, or if they deem it necessary for the
comfort, convenience, or safety of the volunteer/tourist.
Real India Experience Tours also reserves the right to
withdraw without penalty any program announced.
Please note that Real India Experience Tours reserves the
right to decline to accept any person as a
volunteer/tourist, or to require any participant to withdraw
at any time, when such action is determined by the
appropriate Real India Experience Tours staff representative
to be in the best interests of the health, safety, and
general welfare of the program or of the individual
Dates, schedules, program details and cost are given in good
faith, based on information available and in force at the
time they are given and are subject to change and revision
in the event of a change of circumstances.
Some courses, treks, weekend tour & travel and other
activities are provided by independent third parties. You
should note that Real India Experience Tours can arrange
bookings for these courses, treks and other activities on
your behalf but are not appointed agents or representatives
of these third parties and cannot accept liability for them
or their activities.
The following terms and conditions and information will form
an agreement between you and Rex Tours making an application
for a volunteer program means you are agreeing and
acknowledging to what is stated below. You would agree to
the following terms:
VALIDITY, CANCELLATIONS & REFUNDS
Application Fee Validity:
The application fees $250 is valid up to 2 years from the
date of application submission. It means; if you are unable
to join the program after deposit then your deposit $250 is
safe with us and you can re-apply within next 2 years from
the date of application submission.
Please note that the fee will not be transferrable in any
Non-refund of application fee:
Company incurs lots of expenditure in order to provide
placement to the volunteer/tourist, the application fee is
non-refundable to the volunteer/tourist under any
Refund of program fees:
[Cancellation of program by volunteer/tourist]
If any volunteer/tourist cancels the allotted program after
making payment of program fee; the cancellation charges
depends on how far in advance of your originally preferred
program starting date we have been informed in writing:
Notice of 30 day or more - 50% of the program fee
Notice of within 29 to 15 days - 25% of the program fee
Notice of within 14 to 7 day - 10% of the program fee
Notice of less than 7 days - No refund
The above cancellation charges apply whether an application
is made more than 30 days before the proposed departure date
or less than 30 days before the proposed departure date.
Deposits paid in relation to departures not more than 30
days ahead are non-refundable.
[Cancellations after project starting by volunteer/tourist]
Under any circumstances the total program fee will not be
refunded to the volunteer/tourist. Also, if the
volunteer/tourist once reached at project destination to do
sign up program and if he/she expresses anytime his/her
inability to continue the program, no portion amount of
program fee will be refunded.
[Cancellation by the company & Refund]
In case Real India Experience Tours cancels the program due
to unavoidable and unforeseen circumstances, will refund the
100% application/program fee excluding14% service tax plus
bank charges. But Real India Experience Tours will not pay
for any kind of flight / transportation / hotel and will not
do any arrangements.
Payment of refunds:
Company will make payment of the applicable refundable
amount to the client within 100 (one hundred) days of
confirmation of cancellation.
USE OF PHOTOS AND FEEDBACK
By agreeing to the terms and conditions you agree that
Company can use your photos and written feedback while at
the project to post on its web site. Company might use such
material for marketing/promotion in form of brochure/emails/
or on its website. Company also use photos and material from
our partners and affiliations abroad and in India and is not
responsible for any claim arising out of those
material/photos/contents. The use of such photos and
material can also be done on any other domains owned by
We will be flexible, helpful and friendly - in particular,
we will try to help you with your work if you're trying
hard, but still getting into difficulties. Nevertheless,
formal complaints procedures (by you) and disciplinary
procedures (by us) are necessary.
Every reasonable effort will be made to resolve any
disciplinary matter before it becomes serious. However, we
reserve the right to take appropriate action in the event of
behaviour which would reasonably be expected to give offence
to host, pupils, project managers or work colleagues. This
includes behaviour such as serious rowdiness or drunkenness,
disobey of the set rule & regulations of the
company/organization, failure to turn up to work, leaving
work without any adequate reason, or in the event of an
unreasonable inability, from whatever cause, to do the work
expected. It would be at the discretion of Real India
Experience Tours to suspend you from your work during any
disciplinary process. You are under the authority of Real
India Experience Tours throughout the period of the project
SEIZING THE AGREEMENT
Company will end this agreement with you and you have to
leave the program/accommodation on that very same day
without notice, in case of following occurrences:
If we find that you are engaged in any illegal activities or
convicted in any criminal activities before or during the
If it is believed that any of your action or behaviour is
threatening or unacceptable to the society or anyone
involved with the project based on the judgment of the
project staff and/or program coordinator/supervisor of
company and associate organization.
Any information provided by you to company at the time of
enrolment is found to be incorrect.
If it is found that you are using drugs or intoxicating
material during course of the program.
If you are found to be engaged in sexual behaviour while
your stay in the volunteer house/host family.
If you indulge in sullying the image and making propaganda
against the company and associate organization.
In case the agreement is terminated due to
volunteers'/tourist's involvement in any of the above
activities, he/they will not be entitled to any refund from
User expressly agrees that use of Company is at user's sole
risk. Neither Company, its affiliates nor any of their
respective employees, agents, third party content providers
or licensors warrant that Company will be uninterrupted or
error free; nor do they make any warranty as to the results
that may be obtained from use of Company, or as to the
accuracy, reliability or content of any information,
service, or merchandise provided through Company.
Company is providing on an "as is" basis without warranties
of any kind, either express or implied, including, but not
limited to, warranties of title or implied warranties of
merchantability or fitness for a particular purpose, other
than those warranties which are implied by and incapable of
exclusion, restriction or modification under the laws
applicable to this agreement.
In no event will Company, or any person or entity involved
in creating, producing or distributing Company or the
Company software/content, be liable for any damages,
including, without limitation, direct, indirect, incidental,
special, consequential or punitive damages arising out of
the use of or inability to use Company. User hereby
acknowledges that the provisions of this section shall apply
to all content on Company.
In addition to the terms set forth above, neither Company,
nor its affiliates, information providers or content
partners shall be liable regardless of the cause or
duration, for any errors, inaccuracies, omissions, or other
defects in, or unseemliness or unauthenticated of, the
information contained within Company or for any delay or
interruption in the transmission thereof to the user, or for
any claims or losses arising therefore or occasioned
thereby. None of the foregoing parties shall be liable for
any third-party claims or losses of any nature, including,
but not limited to, lost profits, punitive or consequential
damages. Neither Real India Experience Tours nor its
affiliates, information or content providers warrant or
guarantee the timeliness, sequence, accuracy or completeness
of this information. Additionally, there are no warranties
as to the results obtained from the use of the information.
Experience Tours collects, uses, maintain and discloses
information collected from users (each, a "User") of the
applies to the Site and all products and services offered by
Real India Experience Tours.
Personal identification information:
We may collect personal identification information from
Users in a variety of ways, including, but not limited to,
when Users visit our site, register on the site, place an
order, subscribe to the newsletter, respond to a survey,
fill out a form, and in connection with other activities,
services, features or resources we make available on our
Site. Users may be asked for, as appropriate, name, email
address, mailing address, phone number, credit card
information, social security number. We will collect
personal identification information from Users only if they
voluntarily submit such information to us. Users can always
refuse to supply personally identification information,
except that it may prevent them from engaging in certain
Site related activities.
Non-personal identification information:
We may collect non-personal identification information about
Users whenever they interact with our Site. Non-personal
identification information may include the browser name, the
type of computer and technical information about Users means
of connection to our Site, such as the operating system and
the Internet service providers utilized and other similar
Web browser cookies:
Our Site may use "cookies" to enhance User experience.
User's web browser places cookies on their hard drive for
record-keeping purposes and sometimes to track information
about them. User may choose to set their web browser to
If they do so, note that some parts of the Site may not
How we use collected information:
Real India Experience Tours may collect and use Users
personal information for the following purposes:
To improve customer service - Information you provide helps
us respond to your customer service requests and support
needs more efficiently.
To personalize user experience - We may use information in
the aggregate to understand how our Users as a group use the
services and resources provided on our Site.
To improve our Site - We may use feedback you provide to
improve our products and services.
To process payments - We may use the information Users
provide about themselves when placing an order only to
provide service to that order. We do not share this
information with outside parties except to the extent
necessary to provide the service.
To share your information with third parties - We may share
or sell information with third parties for marketing or
To run a promotion, contest, survey or other Site feature.
To send Users information - they agreed to receive about
topics we think will be of interest to them.
To send periodic emails - We may use the email address to
send User information and updates pertaining to their order.
It may also be used to respond to their inquiries,
questions, and/or other requests. If user decides to opt-in
to our mailing list, they will receive emails that may
include company news, updates, related product or service
information, etc. If at any time the User would like to
unsubscribe from receiving future emails, we include
detailed unsubscribe instructions at the bottom of each
email or User may contact us via our Site.
How we protect your information:
We adopt appropriate data collection, storage and processing
practices and security measures to protect against
unauthorized access, alteration, disclosure or destruction
of your personal information, username, password,
transaction information and data stored on our Site.
Third party websites:
Users may find advertising or other content on our Site that
link to the sites and services of our partners, suppliers,
advertisers, sponsors, licensors and other third parties. We
do not control the content or links that appear on these
sites and are not responsible for the practices employed by
websites linked to or from our Site. In addition, these
sites or services, including their content and links, may be
constantly changing. These sites and services may have their
own privacy policies and customer service policies. Browsing
and interaction on any other website, including websites
which have a link to our Site, is subject to that website's
own terms and policies.
Real India Experience Tours has the discretion to update
notification on the main page of our Site, revise the
updated date at the bottom of this page and send you an
email. We encourage Users to frequently check this page for
any changes to stay informed about how we are helping to
protect the personal information we collect. You acknowledge
and agree that it is your responsibility to review this
Real India Experience Tours of 16, Sikar Rd, Vijay Bari,
Dahar Ka Balaji, Jaipur, India and you, the applicant, are
the sole parties to the contract for the provision of your
volunteer placement. The proper law of the contract between
us is the law of India. The courts of the Jaipur, INDIA
shall have exclusive jurisdiction to settle any dispute
which may arise out of or in connection with the contract.